tayaph FAQ

The minimum age to register and play on tayaph is 21 years old, in line with Philippine gaming regulations. We take age verification seriously — all accounts are subject to identity checks, and any account found to belong to a person under 21 will be immediately suspended and any funds returned. If you are under 21, please do not attempt to register.

Account verification (KYC) is required before you can make your first withdrawal. You will need to submit a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's licence) and a recent proof of address. Documents can be uploaded directly through your tayaph account dashboard. Verification is typically completed within 24–48 hours on business days.

Go to the tayaph Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still have trouble, contact tayaph support via live chat or email at [email protected].

No. tayaph strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any balances forfeited. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

The minimum deposit on tayaph is ₱100. This applies to all supported payment methods including GCash, PayMaya, and bank transfer. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification in line with our responsible gaming and anti-money laundering policies.

GCash and PayMaya deposits are processed instantly — your tayaph balance is updated in real time as soon as the transaction is confirmed. Bank transfers typically take 1–3 business hours during banking hours. If your deposit has not appeared after 3 hours, please contact tayaph support with your transaction reference number and we will investigate promptly.

To withdraw, log in to your tayaph account, go to the Cashier section, and select Withdraw. Choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals require a fully verified account. The minimum withdrawal amount is ₱200. GCash and PayMaya withdrawals are typically processed within 1–24 hours; bank transfers may take 1–3 business days.

tayaph does not charge any fees on deposits. For withdrawals, tayaph covers standard processing fees for GCash and PayMaya transactions. Bank transfer withdrawals may incur a small processing fee depending on your bank. Any applicable fees will be clearly displayed before you confirm your withdrawal request — no hidden charges.

Yes. All tayaph games use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Our games are regularly audited for fairness. Live casino games are streamed in real time with professional dealers, providing full transparency. tayaph is committed to offering a fair and trustworthy gaming environment for all players.

Absolutely. tayaph is fully optimised for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required, though a dedicated app may be available. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection, tayaph plays smoothly on your smartphone or tablet.

RTP (Return to Player) is the theoretical percentage of wagered money a slot game pays back to players over time. tayaph slots generally have RTPs ranging from 94% to 97%, depending on the specific game. You can find the RTP for each slot in the game's information panel before you start playing. A higher RTP means the game returns more to players on average over a large number of spins.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw it as real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less.

Most tayaph promotions are automatically credited to your account when you meet the qualifying conditions (such as making a minimum deposit). Some promotions require you to opt in via the Promotions page in your account before making a qualifying deposit. Always check the specific terms of each promotion to ensure you follow the correct steps — bonuses that are not claimed correctly cannot be retroactively applied.

Yes. tayaph strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. With 2FA enabled, you will need to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device. You can enable 2FA in your account security settings. This significantly reduces the risk of unauthorised access even if your password is compromised.

If you notice any transactions or login activity you do not recognise, change your password immediately and contact tayaph support via live chat or email at [email protected]. Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorised activity. Never share your tayaph login credentials with anyone — tayaph staff will never ask for your password.

To request a self-exclusion, go to your tayaph account settings and select the Responsible Gaming section. Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent. Your account will be closed immediately and you will be blocked from re-registering during the exclusion period. Self-exclusion is irreversible for the chosen duration. You can also contact our support team directly to request self-exclusion at any time, 24/7.

If you or someone you know is struggling with problem gambling, help is available. You can contact tayaph's responsible gaming support team 24/7 via live chat or at [email protected]. The Philippine Department of Health also operates a National Mental Health Crisis Hotline at 1553 (toll-free). PAGCOR also provides player protection resources for Filipino gamblers. You are not alone — reaching out is always the right move. Visit our Responsible Gaming page for more information.